Colocation Service
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No matter what type of support you need, you can always rely on us to be available around the clock. Non-urgent inquiries can be sent via a ticket from your DCP (Domain Control Panel), so they are immediately forwarded to the right contact. We guarantee a response within four hours during the day, even on weekends.
Of course, we are also happy to help you with general technical questions. And if the problem cannot be solved straight away or the right contact person is not available at the moment, we will be happy to call you back. All our support staff have in-depth knowledge of the relevant internet technologies and know our systems inside out. We also ensure this through regular in-house training.
We are available by phone and live chat from Monday to Friday from 08:00 a.m. to 10:00p.m. Our support number is a regular local number; there are no additional costs for you. In emergencies, you can reach our on-call service at night and on weekends via an emergency number.
If you are unable to reach us by phone, you can find the latest updates at https://status.artfiles.de.
Other services that might interest you
Network Connectivity
Our external connectivity is constantly being expanded and technically enhanced.
The Artfiles Blog
On our company blog, we regularly publish articles about our products and explain the technical background.
Our Data Center
The basis of all Artfiles services is the operation of our own data center.
Previous
Next
-
Network Connectivity
Our external connectivity is constantly being expanded and technically enhanced.
-
The Artfiles Blog
On our company blog, we regularly publish articles about our products and explain the technical background.
-
Our Data Center
The basis of all Artfiles services is the operation of our own data center.
