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You can use the following contact form to report illegal content in accordance with Art 15 of the Digital Services Act. If you provide a valid contact address, you will receive a confirmation of receipt and status message from us. The identification and description of the infringement are mandatory. We are dependent on precise data in order to identify the infringement within a reasonable period of time.

*By submitting this form, I confirm that I am acting in good faith and truthfully.

Salutation

Message:

First name

Last name

e-mail

URL of the infringement

Your message to us

Do you have any questions, requests or suggestions? Write to us. Simply select the appropriate form from the menu on the left. We look forward to hearing from you.

If you are already a customer, please enter your customer or account number. This will allow your request to be assigned to your account immediately and you will be able to view the progress of the processing via the ticket function in the DCP.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Your message to us

As an Artfiles customer, please send us a request via the ticket system in the DCP if possible. Please only use this form if the DCP is currently unavailable to you. Please enter your customer number.

If you are an Artfiles customer but do not know how to send a ticket via the DCP, you can read about it here in a tutorial.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Phone 1

Phone 2

Please contact me via

Telephone e-mail

If you would like to be contacted by telephone, please specify a time frame in which we can reach you at the telephone numbers provided. A reply by e-mail will usually reach you within four hours.

Your message to us

We will be happy to provide you with a quote for a dedicated server. The more information we receive about the system you require or your requirements, the more accurate the offer you receive from us will be. We need up to two working days to process and calculate the quotation. We ask for your understanding.

If you are unsure about any of the details, we will be happy to advise you. Simply call us at
+49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Phone 1

Phone 2

Please contact me via

Telephone e-mail

If you would like to be contacted by telephone, please specify a time frame in which we can reach you at the telephone numbers provided. A reply by e-mail will usually reach you within four hours.

Hardware equipment

Please let us know the key data of the desired hardware configuration here.

Transfer volume

If you have special requirements regarding the transfer volume or the network connection, please briefly describe your ideas here.

Further information

Please enter any other information that may be useful for preparing a quotation here. A valuable piece of information for us is, for example, a brief description of the intended use.

We will be happy to provide you with a customized quote if you would like to register and manage at least 100 domains through us. All we need is the quantity, TLDs (= top level domains, i.e. the domain extensions) and the type of domains in order to calculate the best conditions.

If you are unsure about any of the details, we will be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Phone 1

Phone 2

Please contact me via

Telephone e-mail

If you would like to be contacted by telephone, please specify a time frame in which we can reach you at the telephone numbers provided. A reply by e-mail will usually reach you within four hours.

New registrations

Please let us know here how many domains of which TLD (domain extension) you would like to register with us.

Domain change

Please enter the number and TLDs (domain extensions) of the domains with which you would like to switch from another registrar (or web host) to us.

Further information

Please enter any other information that may be useful for preparing a quotation here.

We maintain two data centers in Hamburg. Our main data center space is located at Wendenstraße 408. If your requirements are not covered by the services of one of our standard offers, we will be happy to provide you with an individual offer for the accommodation and connection of your server system.

If you are unsure about one or the other specification, we will be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Phone 1

Phone 2

Please contact me via

Telephone e-mail

If you would like to be contacted by telephone, please specify a time frame in which we can reach you at the telephone numbers provided. A reply by e-mail will usually reach you within four hours.

Number, level and power consumption of the computers

Please let us know here how many height units or racks you would like to rent. The power consumption of your computer system is an important factor when preparing a quotation.

Internet connection

Please enter here how much transfer volume or which bandwidth quota you require, how many ports you need on our switch and whether it should be 100 Mbit/s or 1000 Mbit/s ports.

Further information

Please enter any other information that may be useful for preparing a quotation here.

In and around Hamburg, we can offer you Internet connections based on fiber optics with bandwidths from 100 Mbit/s to dark fiber (10 Gbit/s and more). If you are interested in a quote for a fiber optic connection in this area, please use this form.

If you are unsure about any of the details, we will of course be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Phone 1

Phone 2

Please contact me via

Telephone e-mail

If you would like to be contacted by telephone, please specify a time frame in which we can reach you at the telephone numbers provided. A reply by e-mail will usually reach you within four hours.

Your message to us

Information on the availability check

The following information is required to check whether we can provide a connection at your desired location.

Area code

Zip code

Street and house number

If you have any technical questions or requests, you can use this form to contact our technicians and programmers directly. Your request will be read and answered in any case. The processing time is up to 20 working days.

Salutation

Customer number

Message:

Company name

First name

Last name

e-mail

Your message to us

General contact

Artfiles New Media GmbH
Wendenstraße 408
D-20537 Hamburg

Tel: +49 40 3202729-0
Email: info@artfiles.de

Support

Web: https://support.artfiles.de
Tel: +49 40 3202729-90
E-mail: support@artfiles.de

The telephone support is staffed as follows: Mon - Fri: 08:00 - 22:00

Outside phone support hours, please send us a ticket via the DCP or use the contact form below. Of course you can also send us an e-mail to support@artfiles.de.

Distribution

Tel: +49 40 3202729-94
E-mail: sales@artfiles.de

If you have any questions about our products, please give us a call or send us an inquiry using the relevant contact form.

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