Files and documents for download

Contractual documents
Here you will find all the documents that form part of our contracts or can be added to them.

  • Artfiles AGB

    Our general terms and conditions are an integral part of all contracts.

  • Artfiles AGB (english)

    The general terms and conditions in English.

  • Artfiles SLA

    Our Service Level Agreements.

  • ADV contract and TOM

    This document contains the data processing agreement pursuant to Art. 28 (3) GDPR and the TOM (technical and organizational measures) pursuant to Art. 32 GDPR. The contract has already been signed by us and can be completed by you. Please note the information on the first page.

Tariff agreements
If you are unable to use our online interface when ordering your web hosting tariff or would generally prefer to use a PDF for your order, you will find the relevant files here.

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