No matter what kind of support you need, you can always rely on us to be available around the clock. Non-urgent inquiries can be submitted via a ticket in your DCP (Domain Control Panel), ensuring they are immediately forwarded to the appropriate contact person. We guarantee a response within four hours during the day, even on weekends.
Of course, we are also happy to assist you with general technical questions. And if a problem cannot be resolved immediately or the appropriate contact person is temporarily unavailable, we will gladly call you back. All our support staff have in-depth knowledge of the relevant internet technologies and know our systems inside out. We also ensure this through regular in-house training.
We are available by phone and live chat Monday to Friday from 08:00 a.m. to 10:00 p.m.. Outside these hours, including nights and weekends, you can reach us via an emergency number. Our support hotline is a standard local telephone number, so there are no additional charges for you.
If you are unable to reach us by phone, you can check whether there are currently any issues with our telephone availability at status.artfiles.de.
