You can use the following contact form to report illegal content in accordance with Art 15 of the Digital Services Act.
If you provide a valid contact address, you will receive a confirmation of receipt and status message from us.
The identification and description of the infringement are mandatory. We are dependent on precise data in order to identify the infringement within a reasonable period of time.
*By submitting this form, I confirm that I am acting in good faith and truthfully.
Do you have any questions, requests or suggestions? Write to us. Simply select the appropriate form from the menu on the left. We look forward to hearing from you.
If you are already a customer, please enter your customer or account number. This will allow your request to be assigned to your account immediately and you will be able to view the progress of the processing via the ticket function in the DCP.
As an Artfiles customer, please send us a request via the ticket system in the DCP if possible. Please only use this form if the DCP is currently unavailable to you. Please enter your customer number.
If you are an Artfiles customer but do not know how to send a ticket via the DCP, you can read about it here in a tutorial.
We will be happy to provide you with a quote for a dedicated server. The more information we receive about the system you require or your requirements, the more accurate the offer you receive from us will be. We need up to two working days to process and calculate the quotation. We ask for your understanding.
If you are unsure about any of the details, we will be happy to advise you. Simply call us at
+49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.
We will be happy to provide you with a customized quote if you would like to register and manage at least 100 domains through us. All we need is the quantity, TLDs (= top level domains, i.e. the domain extensions) and the type of domains in order to calculate the best conditions.
If you are unsure about any of the details, we will be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.
We maintain two data centers in Hamburg. Our main data center space is located at Wendenstraße 408. If your requirements are not covered by the services of one of our standard offers, we will be happy to provide you with an individual offer for the accommodation and connection of your server system.
If you are unsure about one or the other specification, we will be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.
In and around Hamburg, we can offer you Internet connections based on fiber optics with bandwidths from 100 Mbit/s to dark fiber (10 Gbit/s and more). If you are interested in a quote for a fiber optic connection in this area, please use this form.
If you are unsure about any of the details, we will of course be happy to advise you. Simply call us at +49 40 3202729-94 or send us your telephone number and we will call you back promptly during business hours.
If you have any technical questions or requests, you can use this form to contact our technicians and programmers directly. Your request will be read and answered in any case. The processing time is up to 20 working days.
